- Mandate:
The Ipil-Titay’s Water District’s mandate is contained in Presidential Decree No. 198, as amended by Presidential Decree No. 768, declaring a national policy favoring local operation and control of Water Systems; authorizing the formation of Local Water Districts and providing for the government and administration of such districts.
- Vision:
An organization which is continuously improving its management controls, operation and system to give quality in the delivery of water service to residents within the area coverage of the Water District, on a 24 hours/7days a week basis.
- Mission:
To provide a dependable, safe, adequate, and economically viable water services to the concessionaires/consumers it serves regardless of their social status in life.
- Service Pledge:
We, at the IPIL-TITAY WATER DISRICT, a local water utility of competent and dedicated workers upholds the values of Integrity, Teamwork, Customer Focus and Service Excellence and are committed to serve our customers and the public with utmost respect and excellence.
All applicants or requesting parties who are within the office premises prior to the end of official working hours and during lunch break shall be attended to
- APPLICATION OF NEW SERVICE CONNECTION
- APPLICATION FOR RECONNECTION OF SERVICE CONNECTION
- CUSTOMER COMPLAINTS AND REQUESTS
- DELIVERY OF WATER BILLS
- INQUIRY OF ACCOUNTS
- PAYMENT OF WATERBILL & OTHER FEES
- PURCHASE OF MATERIALS
- REQUEST FOR DISCONNECTION OF SERVICE CONNECTION
- REQUEST FOR ADVANCE BILLING
- REQUEST FOR METER CALIBRATION
- REQUEST FOR TRANSFER SITE OF TAPPING
- REQUEST FOR TRANSFER OF REGISTRATION NAME & ACCOUNT NUMBER/CHANGE OF NAME
APPLICATION OF NEW SERVICE CONNECTION
Procedures when applying for a new water service connection:
Office or Division: | Customer Services Section | |||||||
Classification: | Complex | |||||||
Type of Transaction: | Government-to-Citizen (G2C) Government-to-Business (G2B) Government-to-Government (G2G) | |||||||
Who may avail: | All persons living within the service area of the Ipil-Titay Water District | |||||||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||||||
Proof of Ownership: For lot owner (1 photocopy): a) Land title or Deed of Sale b) Valid government-issued ID c) Electric Bill For non-lot owner (1 photocopy): a) Special Power of Attorney (SPA)/Authorization letter from the real lot owner using the prescribed format b) Photocopy of land title c) Valid government issued ID of the lot owner d) Valid government issued ID of the applicant or representative If only renting, secure authorization or signature of building/land owner in the application form Community Tax Certificate | a) Register of Deeds b) LTO, SSS, GSIS, PhilHealth, Pag-IBIG, UMID, NBI, passport, etc. c) Zamsureco II a) SPA/Authorization from lot owner; form from Customer Service Assistant (CSA) b) Register of Deeds c) LTO, SSS, GSIS, PhilHealth, Pag-IBIG, UMID, NBI, passport, etc. d) LTO, SSS, GSIS, PhilHealth, Pag-IBIG, UMID, NBI, passport, etc. Authorization/signature from Land Owner, application form from CSA Municipal Treasurer’s Office/Barangay Hall | |||||||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | ||||
1. Proceeds to Customer Service Assistant Desk and apply for new water service connection | Conduct interview and screening and provide list of requirements to applicant | None | 8 minutes |
Gilen L. Villarosa
| ||||
2. Submit the requirements | Check requirements. If complete, furnishes applicant/client with Service Application Form to fill up. | None | 3 minutes | Gilen L. Villarosa
| ||||
3. Fill-up application form and other required documents | Evaluate and process application form. If qualified, requires applicant/client to pay inspection fee | None | 10 minutes | Gilen L. Villarosa
| ||||
4. Pay Application & inspection fee and wait for the issuance of Official Receipt | Accept payment for inspection fee and issue corresponding Official Receipt | PHP 50.00 PHP 350.00 | 3 minutes | Gilen L. Villarosa | ||||
5. Await the visit of the investigation team | Schedule date for inspection | None |
| |||||
After Site Inspection | ||||||||
6.Proceeds to Service Application Section | -Updates applicant/client of the status of the service application documents; -Accepts and computes total cost of materials and charges for approved service connection applied | None | 5 minutes | Gilen L. Villarosa
| ||||
7. Makes payment of the corresponding charges | Receives payment for total cost of connection applied and issues Official Receipt | Total Cost of Materials and P650.00 installation fee & P100.00 Notarial Fee | 2 minutes | Gilen L. Villarosa | ||||
8. Undergo orientation/briefing of District policy | Conduct orientation, briefing, seminar on District’s policy | None | 45 minutes | Rolando A. Saberon/Zenaida D. Sardual
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9. Make ready in-house piping | Relay information to assigned plumber | None | 2 minutes | Alberto F. Suarez Jr,
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10. a) Wait for the service to be rendered b) Acknowledge work done/completed | Immediate installation of service after approval of application | None | 4 Hours | Plumber | ||||
11. | Recording of installed service in: – Service Connection Record | None | 10 minutes | Rolando A. Saberon
| ||||
Assign customers account member on installed services | None | 2 minutes | Rolando A. Saberon
| |||||
| TOTAL | P 1,150.00 | 5 hours |
| |||||
END OF TRANSACTION | ||||||||
- APPLICATION FOR RECONNECTION OF SERVICE CONNECTION
Procedures when applying for reconnection/re-opening of service connection.
Office or Division: | Commercial Section | |||
Classification: | Simple | |||
Type of Transaction: | Government-to-Citizen (G2C) Government-to-Business (G2B) Government-to-Government (G2G) | |||
Who may avail: | 1. ITWD concessionaires or their representatives | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
Account Number Complete Account Name Clearance of Account – Payment of Reconnection Fee – Preparation of Service Line after the meter | Customer Service Assistant/Officer | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Apply for reconnection at the Customer Service Personnel | Fill-up form field investigation. Retrieves customer’s record to evaluate and verify Inform applicant on what to do and merit approval of his/her reconnection | None | 3 minutes | Gilen L. Villarosa
|
2. Payment of reconnection fee and other charges | Receives payments and issue corresponding Official Receipt | P300.00 and other charges | 2 minutes | Evangeline S. Borling/Zenaida D. Sardual |
3. Return form to customer service in-charge | Confirms payment and prepares service request for reconnection. Explains to customer the details of the Job Order | None | 1 minute | Gilen L. Villarosa |
4. Wait for service to be rendered. | Perform required service | None | 2 hours | Water maintenance personnel
|
5. Acknowledge work done through signing certification that work done is in conformance with standards | Received certification that installation is conformance with WD standards | None | 3 minutes | Gilen L. Villarosa |
Record reconnection transaction and include in the list of active service connection | None | 2 minutes | Gilen L. Villarosa | |
| TOTAL | P 300.00 | 2 Hours, 11 Minutes |
| |
END OF TRANSACTION | ||||
- CUSTOMER COMPLAINTS AND REQUESTS
Procedures for complaints and requests
Office or Division: | Admin./Commercial Section | |||
Classification | Complex | |||
Type of Transaction: | Government-to-Citizen (G2C) Government-to-Business (G2B) Government-to-Government (G2G) | |||
Who may avail: | Concessionaires of ITWD or their representatives Anybody with a service request or complaint | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
Account Number Account Name Address Contact Details | Customer Service Personnel Customer Customer Customer | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Be seated and wait to be attended to by a customer service personnel. Be ready to provide your account information (account number, account name, address and contact number) | 1.1 Receive the complaint/ request and record it to the computer 1.2 Forward the complaint/ request to the responsible unit or action personnel. In case of written complaints/ requests, forward the same to the office of the GM | None | 3 minutes | Gilen L. Villarosa/Marienette D. Bawisan/Vanessa Mae R. Sesante
|
2. Wait for feedback or result. | Concerned unit/action personnel to update the customer of the result action taken. | None | 2 days (depending on the complexity of the request or complaint) | Action personnel of the concerned unit Operation and Maint. Commercial, Administrative, Finance, OGM, BOD)
|
| TOTAL |
NONE | 2 Days, 3 Minutes |
| |
END OF TRANSACTION | ||||
- DELIVERY OF WATER BILLS
Procedures in the water bills delivery
Office or Division: | Commercial Section | |||
Classification: | Simple | |||
Type of Transaction: | Government-to-Citizen (G2C) Government-to-Business (G2B) Government-to-Government (G2G) | |||
Who may avail: | All active concessionaires | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
NONE | ||||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Acknowledges receipt of water bill | Issues water bill and let the customer acknowledge billing receipt. If no household member is available, drops bill in the mailbox or gives to authorized representative | None | 2 minutes (exclusive of travel)
| Jerome A. Amazon/Ronce D. Buaya
|
| TOTAL | NONE | 2 Minutes |
| |
END OF TRANSACTION | ||||
- INQUIRY OF ACCOUNTS
Procedures when requesting for advance billing
Office or Division: | Commercial Section | |||
Classification: | Simple | |||
Type of Transaction: | Government-to-Citizen (G2C) Government-to-Business (G2B) Government-to-Government (G2G) | |||
Who may avail: | Concessionaires of ITWD or their representatives | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
Account Number Account Name | Customer Service Personnel | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Presents water bill/correct name or registered customer service in-charge and request for bill of accounts | Verifies customer records/accounts | None | 5 minutes
| Gilen L. Villarosa
|
| TOTAL | NONE | 5 Minutes |
| |
END OF TRANSACTION | ||||
- PAYMENT OF WATER BILL AND OTHER FEES
Procedures when paying for water bills and other fees
Office or Division: | Commercial Section | |||
Classification: | Simple | |||
Type of Transaction: | Government-to-Citizen (G2C) Government-to-Business (G2B) Government-to-Government (G2G) | |||
Who may avail: | 1. ITWD concessionaires or their representatives 2. Any person who wish to pay for goods or services rendered/ to be rendered | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
Notice of Billing Payment Slip Store Requisition and Issue Slip Application for New Installation Form Reconnection Form | Billing Section Customer Service Personnel Customer Service Personnel Customer Service Personnel Customer Service Personnel | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
A. For Concessionaires with Notice of Billing | ||||
1. Get priority number | Give priority number for Regular and for PWD’s, Senior Citizen, Pregnant Women) | None | 1 minute | Guard on Duty
|
2. Be seated and wait for priority number to be called | N/A | None | (Under normal conditions) 3 minutes | N/A |
3. Present Billing Notice to Teller and pay the required amount | Accepts payments and issue corresponding Official Receipt | Amount indicated in the Bill | 2 minutes | Evangeline S. Borling/Zenaida D. Sardual
|
4. Receives official receipt/s and counts change before leaving the counter |
| |||
| TOTAL | NONE | 6 Minutes |
| |
B. For Concessionaires without Notice of Billing | ||||
1. Fill out Payment Slip with correct Account Name & Address | Provide account number and amount due in the slip given | None | 1 minute | Gilen L. Villarosa
|
2. Get priority number | Give priority number for Regular and for PWD’s, Senior Citizen, Pregnant Women | None | 1 minute | Guard on Duty
|
3. Be seated and wait for priority number to be called | N/A | None | (Under normal conditions) 3 minutes | N/A |
4. Present Payment Slip to Teller and pay the required amount | Accepts payments and issue corresponding Official Receipt | Amount indicated in the Bill | 2 minutes | Evangeline S. Borling/Zenaida D. Sardual
|
5. Receives official receipt/s and counts change before leaving the counter |
| |||
| TOTAL | Total Amount indicated in the bill | 7 Minutes |
| |
END OF TRANSACTION | ||||
- PURCHASE OF MATERIALS
Procedures when purchasing materials
Office or Division: | Administrative & Finance Section | |||
Classification: | Simple | |||
Type of Transaction: | Government-to-Citizen (G2C) Government-to-Business (G2B) Government-to-Government (G2G) | |||
Who may avail: | 1. ITWD concessionaires or their representatives 2. Any person who wish to purchase materials for installation and repair of their service lines | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
Store Requisition and Issue Receipt Official Receipt for the purchased materials | Customer Service Assistant | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Proceed to the Customer Service Personnel and present list of materials to be purchased | Issue Store Requisition and Issue Receipt | None | 3 minutes | Gilen L. Villarosa
|
2. Present Store Requisition and Issue Receipt to Cashier and pay the required amount | Accepts payments and issue corresponding Official Receipt | Amount indicated in the SRS | 2 minutes | Gilen L. Villarosa |
3. Proceed to bodega and present official receipt for the purchased materials | Issue the corresponding purchased materials | None | 10 minutes | Beatriz A. Esmejarda |
| TOTAL | Amount indicated in SRS | 15 Minutes |
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END OF TRANSACTION | ||||
- REQUEST FOR DISCONNECTION OF SERVICE CONNECTION
Procedures when requesting for closure/disconnection of service connection.
Office or Division: | Commercial Section | |||
Classification: | Simple | |||
Type of Transaction: | Government-to-Citizen (G2C) Government-to-Business (G2B) Government-to-Government (G2G) | |||
Who may avail: | ITWD concessionaires or their representatives | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
Account Number Complete Account Name | Customer Service Assistant/Officer | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Apply for disconnection at the Customer Service Personnel | Evaluates customer’s record, Prepares Job Order for disconnection | None | 3 minutes | Gilen L. Villarosa
|
2. Wait for service to be rendered. | Perform required service | None | 5 minutes (at meter stand) | Water maintenance personnel |
Record disconnection transaction and include in the list of in-active service connection | None | 2 minutes | Gilen L. Villarosa | |
| TOTAL | NONE | 10 Minutes |
| |
END OF TRANSACTION | ||||
- REQUEST FOR ADVANCE BILLING
Procedures when requesting for advance billing
Office or Division: | Commercial Section | |||
Classification: | Simple | |||
Type of Transaction: | Government-to-Citizen (G2C) Government-to-Business (G2B) Government-to-Government (G2G) | |||
Who may avail: | Concessionaires of ITWD or their representatives | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
Account Number Account Name | Customer Service Personnel | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Proceed to the Customer Service and request for advance billing for the desired account name and account number | 1.1 Make a Job Order for meter reading and forward to the meter reader 1.2 Forward reading to Billing personnel for billing of water consumption from the last reading period till the requested day | None None | 30 minutes 10 minutes | Gilen L. Villarosa
Jerome A. Amazon/Ronce D. Buaya Rolando A. Saberon
|
| TOTAL | NONE | 40 Minutes |
| |
END OF TRANSACTION | ||||
- REQUEST FOR METER CALIBRATION
Procedures when requesting for meter calibration
Office or Division: | Commercial Section | ||||
Classification | Complex | ||||
Type of Transaction: | Government-to-Citizen (G2C) Government-to-Business (G2B) Government-to-Government (G2G) | ||||
Who may avail: | Concessionaires of ITWD or their representatives External customers | ||||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
Account Number Account Name | Customer Service Personnel | ||||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
A. For Concessionaires | |||||
1. Proceed to the Customer Service and files request for meter testing/ calibration for the desired account name/ account number | Make a Job Order for pull-out Forward Job Order to meter calibration personnel | None | 3 minutes
| Gilen L. Villarosa
| |
2. Wait for service to be rendered. Follow-up results after ½ day | Pull-out water meter for calibration. Calibrate meter Records the reading and serial number and the physical condition of the meter against the Job Order Forward result to Customer Services personnel, make adjustment if necessary | None | 2 hours | Water Maintenance Personnel | |
3. Follow-up results | Inform concessionaires of calibration test results For PASSED meters – Reinstall previous meter For FAILED meters, prepare Billing Adjustment Memo and advised client to purchase new water meter | None | 2 minutes | Gilen L. Villarosa
| |
| TOTAL | NONE | 2 Hours, 5 Minutes |
| ||
B. For Non-Concessionaires | |||||
1. Proceed to the Customer Service and files request for meter testing/ calibration | Interviews, evaluates request. Fill-up form and issue order Advises customer to pay the corresponding fee | None | 3 minutes | Gilen L. Villarosa | |
2. Pay the corresponding calibration fee | Receives payment and issues corresponding Official Receipt | PHP 300.00 | 2 minutes | Gilen L. Villarosa | |
3. Wait for service to be rendered. | Sets schedule of meter test/calibration; Advises customer when to pick up results and water meter Calibrate meter Forward result to Customer Services | None None | 2 minutes Within 2 hours | Gilen L. Villarosa
Calibration in-charge | |
4. Receives result and water meter | Inform customer of calibration test results | None | 2 minutes | Gilen L. Villarosa
| |
| TOTAL | P300.00 | 2 Hours, 9 Minutes |
| ||
END OF TRANSACTION | |||||
- REQUEST FOR TRANSFER SITE OF TAPPING
Procedures for transfer site of tapping
| Office or Division: | Commercial Section | |||
| Classification | Simple | |||
| Type of Transaction: | Government-to-Citizen (G2C) Government-to-Business (G2B) Government-to-Government (G2G) | |||
| Who may avail: | All registered applicants within the service area of ITWD | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
Account Number Account Name If applicant If applicant is other than the real owner of the property, he/she must be armed with Special Power of Attorney (SPA) from such real owner. | Customer Service Personnel Customer From real owner | |||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Proceeds to Customer Service Assistant Desk and requests for the transfer of site of tapping. | Interviews applicant and evaluates request. | None | 2 minutes | Gilen L. Villarosa |
| 2. Proceeds and submits requirements to the Customer Service Officer. | Prepare & issue job order. Advises customer/client to pay transfer fee | None | 1 minute | Gilen L. Villarosa |
| 3. Pay the transfer fee | Receives payment and issues official receipt | PHP 500.00 | 2 minutes | Gilen L. Villarosa |
| 4. Wait for the service to be rendered | Forward to water maintenance personnel for site inspection. | 2 minutes | Gilen L. Villarosa | |
| TOTAL | P500.00 | 7 Minutes | ||
| END OF TRANSACTION | ||||
- REQUEST FOR TRANSFER OF REGISTRATION NAME AND ACCOUNT NUMBER/CHANGE OF NAME
Procedures for transfer of registration name and account number/change of name
Office or Division: | Commercial Section | |||
Classification | Simple | |||
Type of Transaction: | Government-to-Citizen (G2C) Government-to-Business (G2B) Government-to-Government (G2G) | |||
Who may avail: | All registered applicants within the service area of ITWD | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
Account Number Account Name If applicant If applicant is other than the real owner of the property, he/she must be armed with Special Power of Attorney (SPA) from such real owner. | Customer Service Personnel Customer From real owner | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Proceeds to Customer Service Assistant Desk and requests for transfer of name. | Interviews applicant and evaluates request. Advises customer/client to pay corresponding fee | None | 2 minutes | Gilen L. Villarosa |
2. Pay the change name fee | Receives payment and issues official receipt | PHP 300.00 | 2 minutes | Gilen L. Villarosa |
3. Proceeds to attend some briefing/orientation | Process request and conduct some briefing/orientation | None | 2 minutes | Gilen L. Villarosa |
| TOTAL | P300.00 | 6 Minutes | ||
END OF TRANSACTION | ||||
- REQUEST FOR TRAVEL ORDER FORM
- POSTING OF ADVISORIES
- REQUEST FOR ICT TECHNICAL SUPPORT
- REIMBURSEMENT OF RECEIPT FROM PETTY CASH FUND
- APPLICATION FOR LEAVE
- REQUEST OF CERTIFICATE OF EMPLOYMENT
- REQUEST FOR SERVICE RECORDS
- PURCHASE OF MATERIALS/EQUIPMENT PROCEDURE
- REQUEST AND RELEASE OF MATERIALS
- REQUEST FOR ISSUANCE OF GAS
- REQUEST FOR REPAIR OF SERVICE VEHICLE & EQUIPMENT(FOR PURCHASES)
- REQUEST FOR TRAVEL ORDER FORM
authorized local travel of employees or officials shall be supported with travel order form. this document entitles the trip for government funding to defray the expenses or provide subsistence allowance.
Office or Division: | office of the general manager and office of the assistant general manager | |||
Classification: | Simple | |||
Type of Transaction: | Government-to-Government (G2G) | |||
Who may avail: | All employees of ipil-titay water district (ITWD) | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
travel request form | office of the general manager (OGM) office of the assistant general manager (AOGM) | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Secure a travel request form at the OGM/AOGM office. | Issue travel request form | None | 2 minutes | Section heads |
2. Fill out and secure approval of the immediate head. submit approved LRF | 2.1 review completeness of and accept the travel request form 2.2 request for travel order form through ITWD Employees’ portal 2.3 Review and approve the request | None None None | 5 minutes 5 minutes 30 minutes | Pilarose B. Dela Cruz
Pilarose B. Dela Cruz
Maria Elena A. Briz
|
3. Acknowledge the receipt of travel Order form | Issue a copy of approved travel order form | None | 3 minutes | Pilarose B. Dela Cruz |
| TOTAL | NONE | 45 Minutes |
| |
END OF TRANSACTION | ||||
- POSTING OF ADVISORIES
This includes all maintenance works, programs and policies, schedule of collection that needs to be communicated to the concessionaires of ipil-titay water district.
| Office or Division: | corporate panning department-public information section | |||
| Classification | Simple | |||
| Type of Transaction: | Government-to-Government (G2G) | |||
| Who may avail: | All employees of Ipil-titay water district (ITWD) | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
Maintenance Advisory Form (MAF) Advisory Form (AF) | Public Information Section | |||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Secure Maintenance Advisory Form/Advisory Form at the public information office | Issue MAF/AF | None | 2 minutes | Vanessa Mae R. Sesante |
| 2. Fill out and secure approval of the immediate head | Review and approve accomplished MAF/AF | None | 5 minutes | Rezeil V. Casupang/Chandler Jave B. Chiong/Ritchie B. Inoferio |
| 3. Submit approved MAF/AF | 3.1 Receive the MAF/AF and check the completeness of the form 3.2 Acknowledge the submitted MAF/AF and return 2 copies to the requestor | None None | 5 minutes 5 minutes | |
3.3 Prepare or lay-out the needed announcement/notice 3.4 Secure approval of the CPD head before posting the said announcement 3.5 Post the announcement at the all social media platforms available | None None None None | 30 minutes 1 working day 1 working day 5 minutes | Vanessa Mae R.Sesante Vanessa Mae R. Sesante Vanessa Mae R. Sesante | |
| TOTAL | NONE | A. Maintenance Advisory Form and Collection Schedule – 1 working day 52 minutes B. Programs and policies – 1 working days 22 minutes | ||
| END OF TRANSACTION | ||||
- REQUEST FOR ICT TECHNICAL SUPPORT
Technical Support request from ITWD for ICT hardware and software related issues
Office or Division: | management information services division | |||
Classification: | Simple | |||
Type of Transaction: | Government-to-Government (G2G) | |||
Who may avail: | All employees of ipil-titay water district | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
MIS Job order online request | Employees portal | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Request MIS Job order in employees portal | 1.1 Approve online request 1.2 Review and approve jO 1.3 Conduct troubleshooting 1.4 Perform recommendation i.e. – for repair outside, replacement | None None None None | 10 minutes 20 minutes 3 hours 10 minutes
| Section Head
jerico P. Antimano Jerico P. antimano
Jerico P. Antimano |
| TOTAL | NONE | 3 hours 40 minutes |
| |
END OF TRANSACTION | ||||
- REIMBURSEMENT OF RECEIPT FROM PETTY CASH FUND
The petty cash fund can be availed by ITWD employees as reimbursement for emergency purchase of supplies and materials, meals for meetings and courier services
Office or Division: | treasury division | |||
Classification | Simple | |||
Type of Transaction: | Government-to-Government (G2G) | |||
Who may avail: | All employees of ipil-titay water district | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
Approved Purchase request Official Receipt under ITWD Attendance Sheet | GSD Supplies Committee Secretariat, Secretaries | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Proceed to Petty Cash fund custodian and submit OR and approved purchase request/attendance sheet | 1.1 Check the submitted documents 1.2 Prepare petty cash voucher | None None | 5 minutes 5 minutes | Christie D. Barroquillo
Christie D. Barroquillo |
2. Receive reimbursement | Grant/release reimbursement to requesting employee/s | None | 5 minutes | Christie D. Barroquillo |
| TOTAL |
NONE | 15 Minutes |
| |
END OF TRANSACTION | ||||
- APPLICATION FOR LEAVE
A right granted to officials and employees in the government to be absent and not repot for duty for one (1) or more days with their positions held for them until their return
Office or Division: | Manpower Planning & Recruitment Division | |||
Classification | Simple | |||
Type of Transaction: | Government-to-Government (G2G) | |||
Who may avail: | All Regular and casual employees of ipil-titay water district | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
Application for Sick Leave(5 days or more) – Medical Certificate Application for maternity leave PRE-MATERNITY – Medical Certificate POST-MATERNITY-Birth Certificate Application for paternity leave – Birth certificate Application for special leave privilege MOURNING LEAVE- Death Certificate HOSPITALIZATION- Medical Certificate Application for Special emergency leave-Brgy. Certificate declaring that area is under state of calamity Application for solo parent leave – solo parent leave Application for magna carta leave – medical certificate Application for rehabilitation leave for job related injuries – medical Certificate, Incident report Application for terminal leave – clearance form (cs form no. 7 revised 2018) | Attending Physician
Attending Physician hospital/clinic Hospital/Clinic
Local Civil Registry Hospital/Clinic Barangay Hall
DSWD Attending Physician
Hospital/Clinic Employee and head
MPRD Personnel | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Log-in to the employees’ portal and file leave | 1.1 Approve request 1.2 Approve filed leave 1.3 final approval 1.4 Print the approved filed leave | None
None None none | 10 minutes 10 minutes 1 working day 5 minutes | section head
Christie D. Barroquillo
Maria Elena A. Briz Christie d. Barroquillo |
2. Submit the needed requirements | Receipt and validation of submitted requirements | None | 10 minutes | Christie D. Barroquillo |
| TOTAL |
NONE | 1 working day 35 Minutes |
| |
END OF TRANSACTION | ||||
- REQUEST FOR CERTIFICATE OF EMPLOYMENT
Certificate of employment (COE) is used to verify the employment history of the former or current employee. certificate of employment also provides details about the benefits, salary, bonuses, and annual income for whatever legal purpose it may serve.
Office or Division: | Human Resource Department | |||
Classification | Simple | |||
Type of Transaction: | Government-to-Government (G2G) | |||
Who may avail: | all employees of ipil-titay water district | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
None | None | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. secure a copy of certificate of employment request form and consent for employment verification form at human resource department office and fill out the needed information and submit it to the attending manpower placement and recruitment division (MPRD) personnel | 1.1 Receive the properly filled-out certificate of employment request form and consent for employment verification form 1.2 Prepare COE 1.3 Forward to the MPRD Head for review 1.4 review COE 1.5 forward the reviewed COE to the HRD head 1.6 Sign the COE | None None None None None None | 10 minutes 1 hour 5 minutes 30 minutes 5 minutes 5 minutes | Pilarose B. Dela Cruz
pilarose B. Dela Cruz
Pilarose B. Dela Cruz
Pilarose B. Dela Cruz pilarose B. Dela Cruz Christie D. Barroquillo & Maria Elena A. Briz
|
2. receive a copy of the requested COE | release and secure a receiving copy of the COE | None | 5 minutes | Pilarose B. Dela Cruz |
| TOTAL |
NONE | 2 hours |
| |
END OF TRANSACTION | ||||
- REQUEST FOR SERVICE RECORDS
A service record provides a documentary history of employee’s accomplishment while serving as a member of an agency
Office or Division: | Human Resource Department | |||
Classification | Simple | |||
Type of Transaction: | Government-to-Government (G2G) | |||
Who may avail: | Regular and casual employees of ipil-titay water district | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
If requested thru representative: Original copy of special power of attorney (SPA) PSA issued marriage certificate | Notary public PSA | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. secure a copy of service records (SR) request form at human resource department office and fill out the needed information and submit it to the attending | 1.1 Receive the properly filled-out SR request form 1.2 Prepare SR 1.3 forward to the MPRD Head for review 1.4 review SR 1.5 forward the reviewed SR to the HRD head 1.6 Sign the SR | None None None None None None | 10 minutes 1 hour
5 minutes 30 minutes 5 minutes 5 minutes | Rezeil V. Casupang
Rezeil V. Casupang
rezeil V. Casupang
rezeil V. casupang rezeil V. Casupang Maria Elena A. Briz |
2. receive a copy of the requested SR | release and secure a receiving copy of the SR | None | 5 minutes | Pilarose B. Dela Cruz |
| TOTAL |
NONE | 2 hours |
| |
END OF TRANSACTION | ||||
- PURCHASE OF MATERIALS/EQUIPMENT PROCEDURE
items, supplies and materials received by the procurement officer of ITWD from its employees. all procurement shall be done through competitive bidding except as provided in R.A. 9184. resort to alternative methods shall be made only if: 1) highly exceptional cases 2) to promote economy and efficiency 3) justified by conditions specified in R.A. 9184 and its IRR
Office or Division: | general services department | |||
Classification | highly technical | |||
Type of Transaction: | Government-to-Government (G2G) | |||
Who may avail: | all employees of ipil-titay water district | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
Purchase requisition (PR) Technical specifications of requested materials | Personnel in charge requesting party | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Log in to employee’s portal and request purchase of material | 1.1 Approved the request 1.2 Certify budget 1.3 evaluate the request 1.4 certify the availability of funds 1.5 Approve the PR 1.6 Permit purchase 1.7 Purchase the request for: A. PETTY CASH B. CASH ADVANCE C. IF BELOW P50,000.00 d. FOR p50,000.00 d.1 endorse PR to BAC D.2 Post to Philgeps D.3 BAC Meeting-Opening of Quotations D.4 Prepare abstract of quotation D.5 Prepare Purchase Order (PO) D.6 Purchase Request E. IF ABOVE P1M e.1 Endorse PR to BAC E.2 BAC Pre-Procurement Meeting E.3 Post to Philgeps E.4 Proceed to bidding process E.5 Purchase PR | None | 5 minutes 5 minutes
5 minutes 5 minutes 5 minutes 1 working day 1 working day 4 working days 4 working days 10 minutes 7 working days 1 working day 1 working day 30 minutes 10 minutes 10 minutes 1 working day 7 working days 9 working days 10 minutes | Section head Sherrizah B. Lagmay
Sherrizah B. Lagmay Sherrizah B. Lagmay
Maria Elena A. briz
Maria elena A. Briz
End-user/Purchaser End-user/Purchaser
End-user/Purchaser
Pilarose B. Dela Cruz Pilarose B. Dela Cruz Vanessa Mae R. Sesante
Mary Rose B. Abel Pilarose B. Dela Cruz Pilarose B, Dela Cruz BAC BAC |
2. receive the materials requested | release the items purchased | None | 10 minutes | beatriz A. Esmejarda |
| TOTAL |
NONE | Petty cash – 1 -2 working days Cash advance – 4 working days if < P50,000.00 – 4 working days for P50,000.00 to P999,999.00 – 9-10 working days If > P1,000,000.00 – 18-19 working days |
| |
END OF TRANSACTION | ||||
- REQUEST AND RELEASE OF MATERIALS
This covers the request and release of inventory materials. it is also used to monito the usage and stock levels of the inventory
Office or Division: | Building and grounds maintenance division | |||
Classification | Simple | |||
Type of Transaction: | Government-to-Government (G2G) | |||
Who may avail: | all employees of ipil-titay water district | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
Request | ||||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Log in to employees’ portal and request for materials | Check and approve the request | None | 5 minutes | Maria Elena A. Briz |
2. Sign the printout of the request and receive the materials | Print the request and release the materials requested | None | 3 minutes | Beatriz a. esmejarda |
| TOTAL |
NONE | 8 Minutes |
| |
END OF TRANSACTION | ||||
- REQUEST fOR ISSUANCE OF GAS
Service vehicles, generators and other gas-fueled equipment are vital for the efficient and effective performance and delivery of essential government services. it is also as important that the aforesaid vehicles and equipment are always readily available.
Office or Division: | Transport operation and equipment maintenance division | |||
Classification | Simple | |||
Type of Transaction: | Government-to-Government (G2G) | |||
Who may avail: | authorized employees of ipil-titay water district | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
Request for gas issuance form(RGIF) | Transport operation and Equipment Maintenance Division (TOEM) Office | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Fill-out RGIF | 1.1 Issuance of RGIF 1.2 Approval of RGIF 1.3 Prepare Purchase Order 1.4 Approve Po | None | 5 minutes 5 minutes 5 minutes 5 minutes | Beatriz A. Esmejarda Maria Elena A. Briz Mary Rose B. Abel Maria Elena A. Briz |
2. Receive approved PO | Issue PO | None | 5 minutes | Mary Rose B. Abel |
| TOTAL |
NONE | 25 Minutes |
| |
END OF TRANSACTION | ||||
- REQUEST FOR REPAIR OF SERVICE VEHICLE AND EQUIPMENT (FOR PURCHASE)
Service vehicles, generators and other gas-fueled equipment are vital for the efficient and effective performance and delivery of essential government services. it is also as important that the aforesaid vehicles and equipment are always readily available.
Office or Division: | Transport Operation and Equipment Maintenance division | |||
Classification: | Simple | |||
Type of Transaction: | Government-to-Government (G2G) | |||
Who may avail: | ITWD Employees authorized with service vehicle | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
Request for Repair of Service Vehicle Form (RRSVF) | Operation and Maintenance section | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Fill-out RRSVF | 1.1 Approve request 1.2 Request purchase of materials 1.3 Certify budget 1.4 Check Purchase Request (PR) 1.5 Certify availability of funds 1.6 Approve PR 1.7 Permit Purchase 1.8 Purchase request for: A. PETTY CASH B. CASH ADVANCE C. BELOW P50,000 D. FOR P50,000-P999,999 D.1 Endorse PR to BAC D.2 Post to Philgeps D.3 BAC Meeting-Opening of Quotations D. 4 Prepare abstract of quotation D.5 Prepare Purchase Order (PO) D.6 Purchase PR | None | 5 minutes 5 minutes 5 minutes 5 minutes 5 minutes 5 minutes 1 working day 2 working days 4 working days 4 working days 4 working days 10 minutes 7 working days 1 working day 30 minutes
10 minutes | Maria Elena a. Briz
End-user
Sherrizah B. Lagmay Purchaser Sherrizah B. Lagmay Maria Elena A. Briz Maria Elena A. Briz End-user/Purchaser End-user/Purchaser End-user/Pruchaser End-user/Purchaser Pilarose B. Dela Cruz BAC Sec./Pilarose B. Dela Cruz BAC BAC Sec/Vanessa Mae R.Sesante Mary Rose B. Abel
|
2. receive the materials requested | release the items purchased | none | 10 minutes | beatriz A. Esmejarda |
3. Proceed to authorized shop for repair | Endorse the conduct of repair | None | 1 hour | Ritchie B. Inoferio |
| TOTAL | NONE | Petty Cash – 2 working days 1 hour 40 minutes Cash Advance – 5 working days 1 hour 40 minutes below P50,000.00 – 5 working days 1 hour 40 minutes for P50,000 – P999,999.00 – 10 working days 2 hours 30 minutes |
| |
END OF TRANSACTION | ||||